Return and Refund Policy

Effective date: October 6, 2026

Crevery offers a 30-Day Money-Back Guarantee. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

1. Eligibility

To qualify for a refund:

• You must contact Crevery within 30 days of delivery.
• You must provide your order number and proof of purchase.
• The product must be returned according to Crevery’s instructions.
• The product must not be intentionally damaged, altered, or misused.
• The product must be reasonably clean and hygienic.
• You must return the product if Crevery requests it.

Because insoles are worn inside shoes, products that are excessively dirty, stained, damaged, or unhygienic may not qualify for a refund.

2. How to Request a Refund

Email creverysupport@gmail.com with the subject:

30-Day Money-Back Guarantee Request – Order #[Order Number]

Include:

• Your full name
• Order number
• Email address used at checkout
• Reason for the return
• Photos of the product, if requested

Do not mail anything back until Crevery provides return instructions.

3. Refund Amount

Once the returned product is received and inspected, Crevery will issue an approved refund to the original payment method.

The refund generally includes the purchase price of the returned product. Original shipping charges are non-refundable unless the product arrived defective, damaged, or Crevery sent the wrong item.

Customers are generally responsible for return shipping costs for change-of-mind or non-defective returns.

4. Defective, Damaged, or Incorrect Products

If your product arrives defective, damaged, or incorrect, contact us within 30 days of delivery.

Please provide photographs of:

• The product
• The shipping packaging
• The shipping label

If the issue is confirmed, Crevery may provide a replacement or full refund. Crevery may provide return-shipping instructions for approved claims.

5. Refund Processing

Approved refunds are sent to the original payment method after inspection.

Your bank or payment provider may require additional time to post the refund. Crevery is not responsible for delays caused by banks, credit-card companies, or payment processors.

6. Exclusions

A refund may be denied if:

• The request is submitted after 30 days.
• The product was purchased from an unauthorized seller.
• The product was intentionally damaged or altered.
• The product was misused or modified.
• The product is excessively dirty or unhygienic.
• The product is missing parts.
• The product was returned without authorization.
• The claim involves fraud or abuse of the guarantee.

This policy does not limit any rights that cannot legally be excluded under applicable law.

7. Contact Us

For questions or refund requests, contact:

Crevery
Email: creverysupport@gmail.com